Syracuse, N.Y. – Mayor Stephanie A. Miner stood at the Department of Public Works headquarters today to ask City residents to report potholes. 

“After this most recent, challenging winter, our streets are in need of repair. Citizen driven reports of potholes are an efficient way we have to identifying problems in our streets,” said Syracuse Mayor Stephanie A. Miner. “By reporting potholes in your neighborhood or on your commute to work, citizens can help us locate and fix more. We are asking everyone to help us in this process.” 

Miner today announced the start of a new resource for reporting pothole complaints: a city email address, This new mechanism for reporting potholes will send complaints directly to DPW customer service staff members who will then enter them into the system and place them in a queue to be repaired. 

Other ways where citizens are encouraged to report potholes include contacting City Line, the City’s hotline at 448-CITY (2489).  The hotline is monitored by DPW customer service staff who will handle complaints as they come in. Residents are also invited to submit their complaints by tweeting @Syracuse1848 or submitting them to Facebook